Hero - Data Centre

Environmental, Social and Governance (ESG) data centre

Emergency Management

Our approach to Emergency Management is established under the Group's Business Resilience Framework, which obligates the organisational standard and facilitates the commitment outlined in our Organisational Resilience Policy. The framework formalises the linkages between policies, organisational structures and crisis and emergency management systems and plans that must be maintained in a state of readiness for effective deployment and response, continuity of critical activities and recovery. Our programs set the minimum training and exercise requirements to meet this goal.

Our plans and structures adhere to the principles and concepts in the Australian Inter-service Incident Management System (AIIMS) doctrine. Jemena and Zinfra's Crisis and Emergency Management system supports a comprehensive approach that provides readiness, preparation, response, and recovery for an event that can potentially impact or threaten People, the Environment, Assets, Reputation or Livelihood and applies to all types and scales of emergencies. It provides a common organisational structure designed to aid the management of resources in emergency events and the rapid recovery of energy supply for our customers and the community.

We have emergency management plans in place to ensure our people are prepared to respond to all hazards associated with our operating areas and associated infrastructure by:

  • Providing immediate and competent responses to emergencies

  • Minimising danger and ensuring the safety of all people involved

  • Minimising damage to the environment, animals, and property

  • Providing accurate and relevant information to our customers, community and stakeholders

  • Preservation of records and equipment for any subsequent inquiries into the causes and circumstances of an emergency

To request an Emergency Management Plan for a Jemena or Zinfra location, please email us at resilience@jemena.com.au or report an emergency through our 24-Hour Emergency Numbers

For privacy and security reasons, sensitive information within these plans have been redacted or omitted. Requests for Emergency Management information through the Jemena website and/or 24 hr emergency line will be directed to the Group Manager, Business Resilience. All requests will be addressed in a timely and professional manner. As part of our commitment to continuously improve, the EMP information is reviewed and updated annually.

Emergency Management Program

Our emergency management plans are just one component of the overall emergency management program. The emergency management program is part of the integrated Business Resilience Management system. The management system provides a framework for the consistency of the various programs and the integration of required components where possible.

Our emergency management plans have been prepared with reference to the following standards, obligations and legislative requirements:

  • AS / NZS ISO 31000 Risk Management Standard,

  • AS / ISO 22301 Security and resilience – Business continuity management systems– Requirement

  • Australian Emergency Management Handbook Series

  • Federal and State based Critical Infrastructure & Emergency Management Legislation (applicable to the states we operate in)

  • Safety Cases for Licensed pipelines / assets and Technical Regulator requirements

Emergency Management Program Summary

Policy and Commitment

Our policy commits:

  • An Emergency Management Plan will be available to aid in response to declared emergencies or business disruptions that may occur at its offices, field operations, assets and construction projects.

  • All Jemena and Zinfra employees with roles associated with the Emergency Management Plan will be orientated and trained to an appropriate level to perform the tasks and fulfil the roles they are assigned or may be called upon to assume during an emergency response.

  • Training exercises will be held at the frequency and scale identified by the jurisdictional and technical regulatory body or bodies and commensurate to the risk.

Jemena and Zinfra are committed as companies to a corporate culture focusing on the safety of its employees, contractors, members of the public, the environment, assets, and the protection of property. We have written statements, policies, standards, and procedures to ensure this commitment is fulfilled.

Goals and Objectives

Stakeholder Liaison

The primary goal is to identify potential deficiencies and hazards and prevent them from becoming incidents. The emergency management program aims to identify and prepare for potential emergencies and provide protection from all hazards to people, the environment, and property.

Consultation and involvement in emergency response planning and management are key to informing stakeholders and emergency services of potential hazards and the emergency management protocol that Jemena will follow. Jemena participates in Local, Regional and State level Emergency Management Committees in our operating areas. The consultation focuses on our:

The objectives of this program are to:

Identify all manners of actual and potential hazards and prevent their occurrence.

Develop plans to respond to emergencies in a timely manner and minimise impacts.

Ensure the protection of people, property, and the environment.

Ensure clean-up and recovery efforts are completed effectively.

Area Operations

Signs of an Emergency


Characteristics of Hazards

Potential Emergencies

Emergency Procedures

At the onset of any emergency that affects the public and/or the environment or causes significant property damage, Jemena will provide the media and the public with information promptly and update as new details become available.

Emergency Risk Identification, Assessment & Control

Incident & Emergency Management Response

Jemena Assets have identified, classified and risk-ranked all hazards for each Asset. This assessment has been completed using the National Emergency Risk Assessment Guidelines (NEREG) Handbook. Understanding and reducing risk and communicating with and educating the community about risks are key drivers for action under the National Strategy for Disaster Resilience. Jemena's emergency risk identification process entails the identification of all actual and potential hazards & risk from various categories. These risks are then assessed based on the likelihood and consequence of occurrence, resulting in actions being recorded and prioritised for each facility or area of operation.

Jemena operates on a "No Surprises" basis, based upon a severity assessment of probable outcomes of a potential event. We maintain a mass notification platform to mobilise and form a response team structure quickly. Once the response actions have mitigated the hazards and operational control is regained, the process begins of determining what happened and how to prevent it from re-occurring. Jemena investigates all incidents and close calls, or in conjunction with regulatory and third-party investigations. Jemena's Incident Investigations will utilise a comprehensive Incident Cause Analysis Method (ICAM) approach to investigation. All notifications and reporting requirements to be followed are identified in the respective Asset related Emergency Management Annex

Continuous Education

Training and Exercises

Emergency Service agencies, applicable service providers, government agencies and regulators are invited to observe, participate, and provide feedback on response capabilities and actions. Training activities with response agencies and service providers may also include worker involvement with third-party training and exercises and pre-incident planning activities with potential responders to our Assets.

Jemena works closely with State based agencies and stakeholders to ensure we remain connected and work together with communities to continue to build the collective capacity and capability while better preparing to anticipate, cope with and recover from emergency events.

Jemena employees with roles and responsibilities in the Emergency Management Plan are trained in utilising the Plan by qualified facilitators. Pursuant to legislation, Jemena has certain obligations to fulfil with respect to the training and exercising of its personnel who perform emergency management duties and report to regulators on these obligations annually.

Emergency Management exercises prepare employees to respond effectively should an emergency occur. External emergency response agencies and stakeholders are encouraged to attend and participate in Jemena's exercises where appropriate. The annual emergency management exercise activities are documented and reviewed to identify deficiencies and opportunities for improvement.